FAQ
ORDER
What is the status of my order?
We inform you about the status of your order by email in the form of a short text message. Messages are sent automatically.
What is the lead time for my order?
The delivery time is from 1 to 14 working days.
How can I cancel my order?
You can cancel the order in your account panel, an option available only to registered customers, or by phone/email request - 'Customer Service' will do it for you.
SIZE
How do I choose the right size?
Size guide is present next to each product. In order to choose the right size you need to take your measurements and compare them in the chart, then choose the range and size that corresponds to your measurements or is closest to them.
Where can I find the product dimensions?
The sizes can be found in the description of each product, in the SIZE tab.
RETURNS/COMPLAINTS
Can I return the item if the size turns out to be wrong?
You have 14 days from the date of receipt of the order to make a return. Returned products must not bear traces of use. Pack them carefully and include a completed return form.
Can I exchange the goods?
Yes, the exchange is possible within 7 days of receipt of the package.
How to claim a return?
You can submit a return claim via the online form available on the website or write to us at office@orbwear.pl
When will I receive a refund for the returned product(s)?
We refund funds within 14 days from the date of receipt of the package to the account number from which payment for the order was made. In the case of payment by PayPal, the funds are returned to PayPal account, in the case of cash on delivery, payment is made to the account number specified in the return form.
How long does it take to process complaints?
Complaints are processed within 14 days of receipt of the product. In exceptional situations, the complaint time may be extended to 21 days. You will receive a notification to your e-mail address after the complaint is accepted.
What period of time do I have to file a claim?
Complaints can be filed up to two years after the purchase of the product. The condition for accepting a complaint is a valid receipt of the purchase.
